To register with and shop with theava.co.uk you must be 18 years of age or over.

Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below, which will apply to any purchase made on this web site.

All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.

Quality Guarantee
If you have any comments or queries regarding the quality of our products, please do not hesitate to contact us. Vintages may vary from those advertised.
(Pictures are for Illustration Purposes only).

We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. Contact us on orders@theava.co.uk

Prices
Prices are quoted in pounds sterling, which includes Duty and VAT at UK rates.
Prices for any products ordered will be as quoted on website except in the case of obvious errors (including typographical).
We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.
We reserve the right to offer in our complete discretion different customer’s different special offers.

Vintages

Each vintage of every wine produces a finite supply. Whilst we will always endeavour to supply the vintage listed for a product, there will always be instances when we have moved on to a more recent vintage, or stocks have been exhausted. We will inform you as soon as we know of any variance, and we will suggest alternatives were possible. While it is easy for a wine merchant to sing the praises of a great vintage, we promise to inform you if a differing vintage is of a lesser standard than the one you have requested.

Payment
We accept payment by Visa, MasterCard, Switch and Amex. Credit card payment is made on-line (via SSL secure encrypted payment system) through Velocitypay.
We will debit your credit card after your order has been processed and our courier has been booked to collect it. Delivery of any product ordered from our website is subject to authorization of payment by the bank payment centres

Delivery
When you order, we need to know your name, E-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

Delivery throughout Northern Ireland will be charged at £4.25 per order.

Deliveries to England, Scotland and Wales are charged at £9.95 for up to one case (12x75cl bottles) and an extra £9.95 for any quantities above one case. 

We aim to deliver within ten working days.

We regret that we are unable at present to trade outside the UK.

If you have any special delivery instructions please fill them in on the comments field of order page.

AMENDMENT OF ORDERS AND CANCELLATION
You may amend or cancel your order at any time without penalty prior to you receiving notification of the courier's tracking code for your order.

If you cancel your order after our courier has been booked to collect it, you will be liable for any post and packaging costs incurred.

We will provide a full refund or replacement for any wines that are faulty or damaged. This does not affect your statutory rights. To get a refund please contact us on orders@theava.co.uk

To return an item:
Please contact us through your Log-in and leave the relevant details.
We will contact you by phone or email and arrange to uplift product, and process a refund if required.

This site uses cookies, but only for your benefit. We do not use cookies to track information, they are there for your favourites section and also to remember your login details for next time you visit.

Your details will never be passed to any third party marketing company and we will only contact you agin if you subscribe to our monthly newsletter (which is a mighty fine read).